Safe, secure, and yours
Your website holds your enquiries and your customers' details — so it has to be safe, and it has to be yours. Here, in plain English: what you own, how it's protected, and the checks that prove we're a real business.
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Six promises, in plain English. The technical detail is all underneath, if you ever want to check it.
It's yours — all of it
Your website, domain, accounts and data are set up in your name. No lock-in, and no cut of your sales. If you ever leave, you keep everything.
Six promises. No small print.
We never sell your data
Not to advertisers, not to anyone — ever. Your enquiries and your customers' details are used to run your business and nothing else.
Locked down by default
Every page, form and enquiry is encrypted end to end. Nobody can read what a customer sends you on the way to your inbox.
Delete it whenever you want
Ask us to show you, correct or wipe any data we hold and it's done within 30 days. Your customers can ask you the same, and we make that easy.
A real Stoke business you can check
Neubor is a registered UK business based in Stoke-on-Trent. Company, VAT and insurance details are published below or sent on request — no anonymous freelancer.
Your customers' details are safe
We handle personal data in line with UK GDPR, keep only what's needed, and store it in the EU. The full processor list is one click away.
How your data is protected
From the moment a customer hits send to where their details rest — encrypted the whole way, held only as long as needed, and never handed to anyone we haven't bound by contract.
Your customer
Fills in a form or sends a chat on your site
Neubor
We keep only what's needed to do the work
Stored in the EU
Enquiries held in Appwrite Cloud, Frankfurt
Website hosting, AI replies and enquiry email are processed outside the UK/EEA under Standard Contractual Clauses with the UK Addendum. The full processor list is in our Privacy Policy.
The detail, if you want it
Everything, in full
Data handling & privacy
Built to UK GDPR practice
We handle personal data in line with UK GDPR and the Data Protection Act 2018 — collecting only what we need to scope and deliver your work, and publishing exactly who processes it.
Where your data is processed
Customer data is stored in Appwrite Cloud (Frankfurt). Website hosting, AI replies and enquiry email are processed outside the UK/EEA — Vercel, Anthropic (Claude), OpenAI, Groq, Cloudflare Workers AI, NVIDIA NIM, Mistral AI, Resend — under Standard Contractual Clauses with the UK Addendum. The full list is in our Privacy Policy.
A Data Processing Agreement with every processor
We keep the number of companies that touch your data to a minimum, and each one processes it under a Data Processing Agreement — the contract that binds them to protect it and use it only as we instruct. No processor is used without one.
Encrypted in transit
Every page and API call is served over HTTPS/TLS, so data moving between your browser and our systems is encrypted end to end.
We never sell your data
We do not sell, rent or share your personal data with third parties for marketing — ever.
Your rights, on request
You can ask us to access, correct or delete your data at any time and we respond within 30 days. See our Privacy Policy for the detail.
Clear data retention
Enquiry data is retained for up to two years after last contact and then deleted. You can request earlier deletion at any point.
Security practices
HTTPS everywhere
The whole site runs on TLS with a global CDN, so there is no unencrypted path to our systems.
Secure session handling
The client portal uses HttpOnly, secure session cookies — login credentials are never exposed to browser scripts.
Least-privilege access
Admin areas are role-gated; only authorised accounts can reach the portal, leads and customer data.
Reputable infrastructure
We build on vetted providers — Vercel, Appwrite Cloud, Anthropic (Claude), OpenAI, Groq, Hugging Face, Cloudflare Workers AI, NVIDIA NIM, OpenRouter, GLM (Zhipu AI), Mistral AI, Google Gemini, Resend — each maintaining its own security and compliance posture.
No third-party ad cookies
We use privacy-friendly analytics and set no third-party advertising or tracking cookies.
Defensive engineering
Form inputs are validated and spam-protected, and we keep dependencies current to limit exposure to known issues.
Company & legitimacy
- Trading name
- Neubor
- Based in
- Stoke-on-Trent, United Kingdom
Full company registration, VAT and insurance details are available on request — just ask and we'll send them over.
Questions about security, data processing or compliance? Email kieran@neubor.co.uk and we'll answer plainly.
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Book a free, no-pressure discovery call. We'll find where AI and automation save you time and win you work — then show you exactly what we'd build.
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