NEUBOR
Digital workforce

Atlas — Gaming Support Agent

Atlas helps players the moment they're stuck — account problems, bugs, how-tos and purchases — resolving the common stuff instantly and escalating the rest with full context, so your players stay happy and playing.

What you get

Instant
Player help
24/7
Across timezones
Shorter
Ticket queues

What Atlas handles

  • Resolves account and login issues
  • Walks players through fixes and how-tos
  • Handles purchase and refund questions
  • Escalates bugs with full reproduction detail

A natural fit for

Game studiosLive-service gamesGaming communities
Live demo

Talk to Atlas now

This is the real Neubor assistant answering as Atlas. Ask anything — it responds in character, day or night, just like the employee we'd build for you.

Example conversation

I can't log into my account.

Let's fix that fast. Are you getting an error, or does it just bounce you back? And is this on PC, console or mobile? I'll run you through the quick checks — password reset, linked account, server status — and if it turns out to be something on our end, I'll raise it with the team with your details attached so you're not stuck in a queue.

I think I found a bug.

Nice catch — let's get it logged properly so it actually gets fixed. What were you doing when it happened, what did you expect, and what happened instead? Anything like your platform, the time, or a screenshot helps. I'll write it up with clear repro steps and send it straight to the team.

I paid but didn't get my items.

Sorry about that — I'll get it sorted. What did you buy and roughly when, and what's the email or ID on the account? I'll check the order, and if it's gone through but not delivered I'll get it put right or escalate it with all the proof attached so it's resolved quickly.

Illustrative — Atlas answers for real below.

Talk to Atlas live
AtlasGaming Support Agent · live demolive
GG 👋 I'm Atlas, your gaming support agent. Stuck on an account, a bug or a purchase? I'll sort it fast — no ticket queue. What's going on?
The rest of the team

Build a full workforce

Every role works 24/7 on the same Neubor engine. Add as many as your business needs.

BrutusCommunity ManagerKeeps your community active and welcomed.ScarletDiscord ModeratorKeeps the space safe, fair and on-topic.RookServer AdministratorKeeps your server healthy and configured.EchoTournament CoordinatorRuns your events end to end.

Ready to hire Atlas?

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No obligation · UK-based · Usually replies within hours