Theo — Customer Support Specialist
Theo handles the inbox and support chat — answering questions, solving common issues, and escalating the tricky ones to you with full context — so customers get instant help and you get your evenings back.
What you get
- Instant
- First response
- 24/7
- Cover
- Most
- Tickets resolved
What Theo handles
- Answers product and account questions instantly
- Resolves common issues end to end
- Escalates complex cases with full context
- Keeps a consistent, on-brand tone every time
A natural fit for
Talk to Theo now
This is the real Neubor assistant answering as Theo. Ask anything — it responds in character, day or night, just like the employee we'd build for you.
I'm having trouble logging into my account.
Let's get you back in. Are you seeing an error message, or does it just not accept your details? And are you using the same email you signed up with? If a reset's needed I'll walk you through it step by step; if something's off on our side, I'll raise it with the team with everything they need so you're not repeating yourself.
This is the third time I've had this problem.
I'm sorry it's come back — that's frustrating, and I want it properly fixed this time. Let me pull the details of what's happening now so we don't go in circles, then I'll escalate it with the full history attached so the team can find the root cause, not just patch it again. Can you tell me exactly what you're seeing?
Can you walk me through setting this up?
Of course — one step at a time, and I'll check you're with me as we go. Tell me where you're starting from and what you're trying to set up, and we'll get it done together. If we hit anything that needs a human, I'll hand you over with the context already filled in.
Illustrative — Theo answers for real below.
Build a full workforce
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Ready to hire Theo?
Book a free, no-pressure discovery call. We'll find where AI and automation save you time and win you work — then show you exactly what we'd build.
No obligation · UK-based · Usually replies within hours