Meet Theo, your Customer Support SpecialistHire an AI support agent that answers customer questions and clears the common issues.
Theo handles the inbox and support chat — answering questions, solving common issues, and escalating the tricky ones to you with full context — so customers get instant help and you get your evenings back.
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- Instant
- First response
- 24/7
- Cover
- Most
- Tickets resolved
What Theo handles
- Answers product and account questions instantly
- Resolves common issues end to end
- Escalates complex cases with full context
- Keeps a consistent, on-brand tone every time
A natural fit for
Hiring Theo takes three steps
No procurement, no long build. We train Theo on your business and switch them on.
- 01
Book a free call
Tell us how your business runs and the questions you get asked most.
- 02
We train Theo
We set the role up on your services, your tone and what it is allowed to do.
- 03
They start working
Theo works around the clock, and hands you anything that genuinely needs a human.
One engine. A different job description.
Theo is not a separate product. Every role in the workforce runs on the same assistant you can talk to further down this page — the difference is what it has been trained on and what it is allowed to do.
Talk to Theo now
This is the real Neubor assistant answering as Theo. Ask anything — it responds in character, day or night, just like the employee we'd build for you.
I'm having trouble logging into my account.
Let's get you back in. Are you seeing an error message, or does it just not accept your details? And are you using the same email you signed up with? If a reset's needed I'll walk you through it step by step; if something's off on our side, I'll raise it with the team with everything they need so you're not repeating yourself.
This is the third time I've had this problem.
I'm sorry it's come back — that's frustrating, and I want it properly fixed this time. Let me pull the details of what's happening now so we don't go in circles, then I'll escalate it with the full history attached so the team can find the root cause, not just patch it again. Can you tell me exactly what you're seeing?
Can you walk me through setting this up?
Of course — one step at a time, and I'll check you're with me as we go. Tell me where you're starting from and what you're trying to set up, and we'll get it done together. If we hit anything that needs a human, I'll hand you over with the context already filled in.
Illustrative — Theo answers for real below.
Want to see the work or speak to Kieran directly?
Build a full workforce
Every role works 24/7 on the same Neubor engine. Add as many as your business needs.
What our clients say
“Did an amazing job at following all my needs for the design I need, wonderful group to work with would 10/10 recommend.”
“Brilliant company very efficient very fast! Very kind young man had my website built very quick! Showed me how to do everything step by step was very helpful throughout the process. Great price too! Couldn’t have asked for a better company to help with my ai chatbot.”
“Fantastic new website — highly recommend Neubor! Had Neubor build my website and the whole process was smooth from start to finish. Kieran, the founder, really took the time to understand what my business needed, kept me updated throughout, and the final site looks fantastic — clean, professional, and easy for customers to use. Turnaround was quick without cutting any corners on quality. If you’re a local business looking for someone who actually cares about getting it right, I can’t recommend Kieran and the team at Neubor enough. Thanks for the great work!”
Ready to hire Theo?
Book a free, no-pressure discovery call. We'll find where AI and automation save you time and win you work — then show you exactly what we'd build.
No obligation · UK-based · Usually replies within hours